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Service Desk Technician
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89529383

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Criterion Systems

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  Job posted:   Sat May 12, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Service Desk Technician
Since 2005, Criterion has provided high-end information technology and systems integration services for many of our nation's mission-critical environments. Criterion focuses on cybersecurity, IT infrastructure operations, systems engineering, and application development.

Criterion Systems is seeking a Service Desk Technician in our Key West, FL location. The ideal candidate will have a background in providing IT customer support, office automation, and administrative services to include work requests and resolution of user issues.

Criterion Systems offers great benefits including medical, dental, vision, 401(k), tuition reimbursement, and competitive pay. We encourage all of our candidates to check out our website to learn more about our cutting edge projects, supportive company culture, and offerings.

Responsibilities include:

oProvide first tier hardware/software support.

oIdentify, research, and resolve technical problems.

oPerform routine printer maintenance.

oExchange external computer accessories and data communications equipment.

oPerform order processing support.

oRespond to service requests through a service request tool, acquire required approvals, request required devices, submit required work requests, update service request statuses and document within the service request tool actions taken and request completion.

oMaintain inventory of IT assets. Maintain contract-specific IT operating procedures which are reviewed, updated and submitted for N65 approval on an annual basis.

oPrepare documentation and/or load IT equipment in support of turn-in of Government owned assets to Defense Reutilization Management Office (DRMO).

oSetup secure and non-secure VTCs to include scheduling, technical support, maintenance, and sustainment.

Minimum Requirements:

oSecurity+ CE (Continuing Education) Certificate Required

oU.S. Citizenship

oActive Secret Clearance

oTwo (2) to three (3) years of related experience.

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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