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Customer Service Clerk - RPT
Category: Aerospace, Retail
  • Your pay will be discussed at your interview

Job code: lhw-e0-89752173

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Navy Exchange Services (NEX)

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Service Clerk - RPT
Title: Customer Service Clerk - RPT
Location: United States-Florida-Key West
Job Number: 180000QF
Job Summary : Assists a higher level customer service representative in performing duties such as taking special orders, providing layaway services, resolving routine customer complaints, operating a cash register, etc.
Duties and Responsibilities : Assists in taking special orders for authorized merchandise, including items from mail order catalogs; provides layaway services and resolves routine customer complaints. Assists in making refunds or exchanging merchandise for authorized patrons; checks merchandise for damage or ticket switching, ensuring sales receipts are present; contacts appropriate personnel to return merchandise to stock. Requests for refunds and adjustments, as well as customer complaints that are unusual in nature, are referred to higher grade associate.
Assists in maintaining records and logs pertinent to customer service transactions handled as well as keeping in a current status the catalogs and price sheets for authorized items.
Operates a cash register in accordance with established cash control procedures and is responsible for own cash change fund. Completes daily cash reports and ensures proper balance.
Carries out policy of courtesy and service. Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered.
Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE: 1 year responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

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